Refund policy

Return and Refund Policy

Custom & Made-to-Order Items
Because our metal signs, plaques, vehicle displays, and custom prints are personalized and crafted made-to-order, we do not accept returns or exchanges for change of mind. 

Damages and Faults (Australian Consumer Law)
Please inspect your order upon delivery. If an item arrives defective, damaged in transit, or if you receive the incorrect item, please contact us within 7 days at hello.babydogprints@gmail.com with your order number and clear photos of the damage/issue. 

Once assessed and verified, we will arrange an immediate replacement or issue a refund in accordance with Australian Consumer Law.

Non-Custom / Standard Items (If Applicable)
For any standard, non-personalized goods, we offer a 14-day return window from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging with proof of purchase. Return postage costs for change-of-mind returns on eligible non-custom items are the responsibility of the customer.

Returns Address
Items sent back to us without first contacting us will not be accepted. Approved returns should be directed to:
Baby Dog Prints
PO Box 3069, Victoria Point, QLD 4165, Australia

Sale Items
We do not accept returns or refunds on clearance or sale items unless the product is faulty or defective.

Refunds
Once an approved return or damaged item claim is processed, your refund will be applied automatically to your original payment method within 5 to 10 business days. Please note that banks and card issuers may take additional time to clear and post funds to your account.